AlternaCard Mobile App – You can download the Alterna Mobile App for Android here, and iOS here.
Supports fingerprint and face ID, if your device supports it, for added security and convenience.
Account & Card Management
Manage your card accounts; refer family and friends to help them enroll for a Prepaid Mastercard in Mexico for card-to-card transfers (COMING SOON); freeze & unfreeze your card instantly; manage your pin, alerts, password & biometric security.
Agents are available by chat in the AlternaCard App or enhanced customer service is available by phone 24/7/365.
Text Alerts 1 – You can select to receive alerts via text messaging and/or Email for:
Personal Profile Changes
Address and personal data changes
Card Status Updates
Account creation, Card Shipment, Activation, Blocking, Reissue, Closure
Purchases, ATM withdrawals, deposits and transfer to other cards or accounts. Declined transactions due to limits, insufficient balance, or suspected fraud
Balance Updates, Low Balance
The AlternaCard App offers a virtual card. A virtual card is a separate card number that you can use while shopping online. This card number is designed to protect your plastic card number from falling into the wrong hands. Both the plastic and the virtual card pull from the same card balance.
Link the Alterna Card to your mobile wallet
The AlternaCard App allows users to upload their prepaid card into an Apple Pay, Google Pay or Samsung Pay wallet, Tap the “Add” Button and follow the steps to add a your Alterna card as a new card.
1. Third party fees, standard text messaging fees and/or data rate fees may apply.