Mobile App and Wallet FEATURES

Alterna® Prepaid Mastercard® Mobile App and Wallet Features

AlternaCard Mobile App – You can download the Alterna Mobile App for Android here, and iOS here.

Biometric Authentication

Supports fingerprint and face ID, if your device supports it, for added security and convenience.


Funds Management

  • • Sign up for Direct Deposit
  • • Share Money Card-to-Card with Other Alterna Cardholders in the U.S.
  • • Transfer Money Card-to-Card to Mexico (Coming Soon)
  • • Transfer Money to Loved Ones in Select Countries Around the World (Coming Soon)
  • To transfer or share money, login to “MYACCOUNT” in the AlternaCard App and go to “MOVE MONEY”. You can then select either “TRANSFER” for Mexico and other countries or “SHARE” for within the United States.

Account & Card Management

Manage your card accounts; refer family and friends to help them enroll for a Prepaid Mastercard in Mexico for card-to-card transfers (COMING SOON); freeze & unfreeze your card instantly; manage your pin, alerts, password & biometric security.


Customer Support

Agents are available by chat in the AlternaCard App or enhanced customer service is available by phone 24/7/365.

Text Alerts 1 – You can select to receive alerts via text messaging and/or Email for:

Personal Profile Changes

Address and personal data changes

Card Status Updates

Account creation, Card Shipment, Activation, Blocking, Reissue, Closure

Transaction Activity

Purchases, ATM withdrawals, deposits and transfer to other cards or accounts. Declined transactions due to limits, insufficient balance, or suspected fraud

Periodic Alerts

Balance Updates, Low Balance

Virtual Card

The AlternaCard App offers a virtual card. A virtual card is a separate card number that you can use while shopping online. This card number is designed to protect your plastic card number from falling into the wrong hands. Both the plastic and the virtual card pull from the same card balance.

Link the Alterna Card to your mobile wallet

The AlternaCard App allows users to upload their prepaid card into an Apple Pay, Google Pay or Samsung Pay wallet, Tap the “Add” Button and follow the steps to add a your Alterna card as a new card.


1. Third party fees, standard text messaging fees and/or data rate fees may apply.

Caution

You are leaving the Prepaid Product Information Section. MetaBank and Visa do not endorse or guarantee the products, information, or recommendations provided in linked sites. MetaBank Privacy Polices do not apply to linked websites, and the privacy disclosures on the linked site should be consulted for further information. MetaBank and Visa are not liable for any failure of products or services advertised on the third party sites.

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Details

1. Visa’s Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, any transactions not processed by Visa, or to anonymous prepaid cards (until such time as the identity of the cardholder has been registered with us). You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.
2. To minimize losses, Cardholder must notify Customer Service promptly of any loss of the card or compromise of the Card Account. Other terms apply. See the Terms and Conditions for details.

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How to Refer Family and Friends for the Referral Cards

You must have an Alterna Card to refer family and friends

  1. If you already have an Alterna Card CLICK HERE to login to your account online and follow the instructions on how to refer family and friends for your Referral Card(s).
  2. If you do not already have an Alterna card CLICK HERE to enroll for your Alterna Card and you will then be prompted to refer family and friends for your Referral Card(s).
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Cómo Referir a Familiares y Amigos para las Tarjetas de Referidos

Usted debe tener una Tarjeta Alterna para referir a Familiares y Amigos

  1. Si usted ya tiene una Tarjeta Alterna HAGA CLICK AQUÍ para entrar en su cuenta en línea y siga las instrucciones para referir a familiares y amigos para sus Tarjetas de Referidos.
  2. Si usted todavía no tiene una Tarjeta Alterna HAGA CLIC AQUÍ para registrarse para su Tarjeta Alterna y luego se le pedirá que refiera a familiares y amigos para sus Tarjetas de Referidos./li>
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How to Refer Family and Friends for the Referral Cards

You must have an Alterna Card to refer family and friends

  1. If you already have an Alterna Card CLICK HERE to login to your account online and follow the instructions on how to refer family and friends for your Referral Card(s).
  2. If you do not already have an Alterna card CLICK HERE to enroll for your Alterna Card and you will then be prompted to refer family and friends for your Referral Card(s).
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