Alterna is proud to have the support
of astronaut José Hernández.

A Better Alternative Is Coming Very Soon!

PROMOTED BY:

The Alterna Sin Fronteras Digital
Bank Account
& Debit Card

Send us a message below to join the list and be the first to download the Alterna app and open your account.

Mobile Banking & Money Transfer for Latinos, Latino Immigrants and their Families in Latin America

A Better Alternative Is Coming Very Soon!

Send us a message below to join the list and be the first to download the Alterna app and open your account.

Mobile Banking & Money Transfer for Latinos, Latino Immigrants and their Families in Latin America

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Easy
Enrollment!

Alterna delivers financial empowerment for you and your family

Alterna's Celebrity Spokesperson, Astronaut José Hernandez

PROMOTED BY:

Easy
Enrollment!

Alterna is proud to have the endorsement of, Astronaut José M. Hernandez, our celebrity spokesperson.

"The moment I got the Alterna card, I was able to activate direct deposit and now I receive my check in my account automatically"
Cesar M.
Stockton, CA
"Partnering with Alterna has been a game-changer for us at Financial Liberty. Their commitment to providing secure, accessible banking options perfectly aligns with our mission to empower underserved communities. The Alterna Prepaid Card and Digital Bank Account have opened doors for our clients who previously struggled with traditional financial barriers. Their responsive support team and user-friendly technology make it easy to share these life-changing services. We’re proud to be part of the Alterna family, helping more people achieve financial freedom."
Juan G.
Miami, FL
"Mi nombre es Julia Villalobos, y me gustaria hacerles saber cuan beneficioso ha sido para mi el tener la tarjeta Alterna sin fronteras: Mantengo mi dinero en efectivo en un lugar seguro, depositando en Walmart que es muy facil y barato, que puedo usar en todas partes, ahora puedo hacer compras on line, tambien puedo transferirle dinero a mis hijas de tarjeta a tarjeta muy comodamente, y lo màs importante; estoy empezando a crear mi historial crediticio.."
Julie T..
Stockton, CA
"I have been using the Alterna Sin Fronteras card for the last two months. I was unsure how to load cash onto my card, but when I went to my local CVS and swiped my card, handed the cash to the cashier and instantly saw my cash loaded onto my card as I monitored it in real time with the app I was impressed. Now that I have loaded cash a few times, I really like the ease and efficiency. I hand over the cash to the cashier and instantly see the cash loaded onto my card. I love that I have this option to keep my money safe. I highly recommend the Alterna Sin Fronteras card to anyone who would like to have a separate bank account and use this card for travel and miscellaneous expenses." 
Ramiro M.
Riverbank, CA
Hear what our customers and
partners are saying


At Alterna Card, we pride ourselves on providing exceptional financial solutions that empower our users. But don’t just take our word for it—read what our satisfied partners and customers have to say about their experiences. 

Hear what our customers and partners are saying

At Alterna Card, we pride ourselves on providing exceptional financial solutions that empower our users. But don’t just take our word for it—read what our satisfied partners and customers have to say about their experiences. 

"The moment I got the Alterna card, I was able to activate direct deposit and now I receive my check in my account automatically"
Cesar M.
Stockton, CA
"Partnering with Alterna has been a game-changer for us at Financial Liberty. Their commitment to providing secure, accessible banking options perfectly aligns with our mission to empower underserved communities. The Alterna Prepaid Card and Digital Bank Account have opened doors for our clients who previously struggled with traditional financial barriers. Their responsive support team and user-friendly technology make it easy to share these life-changing services. We’re proud to be part of the Alterna family, helping more people achieve financial freedom."
Juan G.
Miami, FL
"Mi nombre es Julia Villalobos, y me gustaria hacerles saber cuan beneficioso ha sido para mi el tener la tarjeta Alterna sin fronteras: Mantengo mi dinero en efectivo en un lugar seguro, depositando en Walmart que es muy facil y barato, que puedo usar en todas partes, ahora puedo hacer compras on line, tambien puedo transferirle dinero a mis hijas de tarjeta a tarjeta muy comodamente, y lo màs importante; estoy empezando a crear mi historial crediticio.."
Julie T..
Stockton, CA
"I have been using the Alterna Sin Fronteras card for the last two months. I was unsure how to load cash onto my card, but when I went to my local CVS and swiped my card, handed the cash to the cashier and instantly saw my cash loaded onto my card as I monitored it in real time with the app I was impressed. Now that I have loaded cash a few times, I really like the ease and efficiency. I hand over the cash to the cashier and instantly see the cash loaded onto my card. I love that I have this option to keep my money safe. I highly recommend the Alterna Sin Fronteras card to anyone who would like to have a separate bank account and use this card for travel and miscellaneous expenses." 
Ramiro M.
Riverbank, CA

Get on the List!

We will contact you when the Alterna app is available for download so you can enroll and open your account.


    Your Name


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    ©2022 Alterna is a federally registered U.S. service mark of Alternative  Card Services Intl

    ©2022 Alterna is a federally registered U.S. service mark of Alternative Card Services International Inc.

    Get a Digital Bank Account and Prepaid Debit Card — No SSN Required

    Digital Banking Designed For You!

    Don't Miss Out!
    Many Places No
    Longer Accept Cash.

    Alterna Makes Money Transfer to Latin America Easy, Safe, and FREE!*

    55,000 locations
    for cash pickup across
    Latin America

    Transfer money from your U.S. Alterna account to bank accounts accross Latin America.

    Send money without leaving the safety of home!

    Get a Digital Bank Account and Prepaid Debit Card — No SSN Required

    Digital Banking Designed for You!

    Don't Miss Out!
    Many places no longer accept cash.

    Money Transfer with the Alterna USA App
    is Safe, Easy, and Convenient

    55,000 locations for cash pickup across Latin America

    Transfer money from your U.S. Alterna account to bank accounts accross Latin America.

    Send Money Without Leaving Home!

    Virtual Bank
    Accounts for Mexican
    & Guatemalan Citizens.
    Both in the U.S.
    and back home!

    Support your family back home in Mexico & Guatemala and keep them safe with their own digital bank account. Mexican and Guatemalan citizens in the U.S. can get both a U.S. account and a Mexico or Guatemala account for easy cross-border money movement!

    Alterna Mexico and Banrural Guatemala help keep families safe and connected across borders.

    Empower your family back
    home and keep them safe!

    Easily send money to yourself cross-border!
    Mexican and Guatemalan citizens living in the United States can enroll for an Alterna Mexico account or Banrural Guatemala AND a USA Alterna account.

    Support your family back home in Mexico & Guatemala and keep them safe with their own digital bank account. Mexican and Guatemalan citizens in the U.S. can get both a U.S. account and a Mexico or Guatemala account for easy cross-border money movement!

    Digital Accounts for
    Mexican and Guatemalan
    Citizens, both in the U.S. and back home.

    ©2022 Alterna is a federally registered U.S. service mark of Alternative Card Services Int’l Inc.

    Empower your family back home and keep them safe!

    Easily send
    money to yourself
    cross-border!

    Mexican and Guatemalan citizens living in the United States can enroll for an Alterna Mexico  or Banrural Guatemala account AND a USA Alterna account.

    Preguntas Frequentes

    (Scroll down for English)

    1. ¿Cómo me inscribo para mi cuenta digital y tarjeta prepagada?
    • Descarga la app Alterna Sin Fronteras usando el enlace que te dieron.
    • Abre la app. La primera pantalla te puede pedir un código de referido. Por favor escribe el código de 5 dígitos que te dieron y luego toca “continuar”.

    • Sigue los pasos en tu teléfono para completar tu inscripción.

    ¿Qué necesito para inscribirte?


    Para abrir tu Cuenta Digital de Alterna USA y recibir tu tarjeta prepagada, necesitas:
    A) Un teléfono inteligente
    La inscripción solo se hace por la app.
    B) UNA identificación principal (escoge una):
    • Social Security Number (Número de Seguro Social)

    • ID oficial de tu país de origen 
    C) Si usas ID de tu país, también necesitas una prueba de domicilio en EE.UU. Si eres de México o Guatemala, te puedes inscribir con 2 identificaciones oficiales de tu país, o con 1 identificación oficial y una licencia de manejar de EE.UU., o con 1 identificación oficial y otra prueba de domicilio.

    Si eres de cualquier otro país de Latinoamérica, te puedes inscribir con 1 identificación oficial de tu país y 1 prueba de domicilio (incluye licencia de EE.UU.).
    Abajo puedes ver la lista completa de identificaciones y pruebas de domicilio aceptadas:


    Pruebas de domicilio aceptadas (EE.UU.)
    (Válido para todas las nacionalidades)
    • USA Phone Bill
    • USA Water/Power Bill
    • USA Gas Bill
    • Any USA Monthly Bill (cualquier factura mensual en EE.UU.)
    • USA Pay Stub (talón de cheque)
    • USA Bank Statement (estado de cuenta bancario)


    Identificaciones aceptadas por país de origen México
    • INE
    • Pasaporte (México)
    • Licencia de manejar (México)
    • ID Consular (México)


    � Estados Unidos
    • Pasaporte (USA)
    • Licencia de manejar (USA)
    • State Issued ID Card (ID estatal)
    • Military ID Card
    • Native American Tribal ID
    • Any State/Federal ID
    • Birth Certificate (USA)
    • Además de todas las pruebas de domicilio USA indicadas arriba.


    � Guatemala
    • Pasaporte (Guatemala)
    • DUI (Guatemala)
    • Licencia de manejar (Guatemala)
    • DPI (Documento Personal de Identificación)


    � Honduras
    • Pasaporte (Honduras)
    • DUI – Documento Único de Identidad (Honduras)
    • Licencia de manejar (Honduras)
    • DNI – Documento Nacional de Identificación (Honduras)


    � El Salvador
    • Pasaporte (El Salvador)
    • DUI (El Salvador)
    • Licencia de manejar (El Salvador)


    � Nicaragua
    • Pasaporte (Nicaragua)
    • DUI (Nicaragua)
    • Licencia de manejar (Nicaragua)


    � Colombia
    • Pasaporte (Colombia)
    • Citizenship Card (Colombia)
    • Licencia de manejar (Colombia)


    � Costa Rica
    • Pasaporte (Costa Rica)
    • ID (Costa Rica)
    • Licencia de manejar (Costa Rica)


    � Ecuador
    • Pasaporte (Ecuador)
    • ID (Ecuador)
    • Licencia de manejar (Ecuador)


    � Panamá
    • Pasaporte (Panamá)
    • CIP (Panamá)
    • Licencia de manejar (Panamá)


    � Belice
    • DUI (Belize)
    • Pasaporte (Belize)
    • ID (Belize)
    • Licencia de manejar (Belize)


    � Otros países de Latinoamérica
    • Pasaporte de tu país
    • Licencia de manejar de tu país
    • ID del gobierno de tu país
    • ID del consulado de


    3. ¿Hay cuota mensual?

    No. No hay cuota mensual.
    Solo pagas una cuota única de $10 la primera vez que cargas dinero.


    4. ¿Cuándo llega mi tarjeta?

    Tu tarjeta llega a tu casa dentro de 14 días hábiles.


    5. ¿Cómo cargo dinero a mi tarjeta?

    • Depósito directo (Direct Deposit)
    • Transferencias digitales
    • Transferencias entre cuentas Alterna
    • Cargar efectivo en más de 100,000 lugares (búscalos en la app)
    • También puedes usar “Depositar sin tarjeta” con código de barras en la app.


    6. ¿Dónde puedo usar mi tarjeta?

    En millones de lugares en EE.UU. y el mundo, tiendas y compras en línea.


    7. ¿Dónde retiro dinero?

    • Cualquier ATM (cuota $2.50 + cuota del ATM)
    • Cash Back en tiendas participantes (cuota $0.50)


    8. ¿Cuánto puedo retirar al día?

    Hasta $500 diarios.


    9. ¿Puedo mandar dinero a otro usuario Alterna en EE.UU.?

    Sí. En tu app → Transferir → escribes los datos → envías.
    Límite: $500/día – $10,000/mes


    10. ¿Cómo reviso mi cuenta?

    • App Alterna
    • alternacard.io
    • +1 (888) 877-2268


    11. Mi tarjeta fue robada, perdida o dañada

    • Desactívala en la app.
    • Llama al +1 (888) 877-2268.
    Tu dinero pasa completo a la nueva tarjeta.


    12. ¿Cómo reporto un cargo desconocido?

    Llama al +1 (888) 877-2268 o escríbenos a:
    2600 SW 3rd Ave, Suite 730, Miami, FL 33129


    13. ¿Cuánto puedo cargar?

    • $1,000 en efectivo por día
    • $5,000 por depósito directo
    • Saldo máximo: $10,000


    14. ¿Hay saldo mínimo?

    No. No hay saldo mínimo.


    15. Código de seguridad telefónico

    Llama al +1 (888) 877-2268 → opción 7 → opción 2
    Te pedirá:
    • Número de tarjeta
    • CVV
    • ZIP Code registrado
    • Fecha de nacimiento


    16. Pagos automáticos (teléfono, Netflix, etc.)

    Sí puedes.
    Usa tu número de tarjeta o tu número de cuenta + routing (están en tu app).


    17. ¿Mis fondos están protegidos?

    Sí. Están asegurados por la FDIC hasta $250,000.


     18. IMPORTANTE: Retenciones en gasolineras, hoteles y otros comercios

    Muchos negocios ponen retenes (“holds”), congelando parte de tu dinero.
    Gasolineras
    NO pagues en la bomba (“pay at the pump”)
    Pueden congelar $75–$150.
    Siempre entra y paga adentro.
    Hoteles
    Pueden congelar dinero por “depósito” por varios días.
    Rentas de carro, apps de viaje, máquinas
    También pueden poner retenes.

     Alterna Remesas – Preguntas Frecuentes
    App para mandar dinero a México, Guatemala, Centroamérica y Sudamérica.
    ¿Cuánto cuesta?
    • Primer envío gratis
    • Si gastas $2,000 al mes en tu Cuenta Alterna USA → remesas gratis todo el mes
    ¿Cómo empiezo?
    1. Abre la Application Hub
    2. Toca Alterna Remesas
    3. Regístrate y manda dinero
    Es su propia app, separada de Alterna USA.

    Alterna México – Preguntas Frecuentes

    ¿Quién puede abrir Alterna México?
    Solo personas que viven en México.
    ¿Para qué sirve?
    • Que tu familia tenga su propia cuenta digital
    • Recibir tus remesas directo
    • Usar una tarjeta de débito en México
    • Pagar servicios, hacer compras, retirar en cajeros
    ¿Cómo se inscriben?
    Descargando la app Alterna México en su celular.

     Alterna Banrural Guatemala – Preguntas Frecuentes

    ¿Quién puede abrir Alterna Guatemala?
    Personas que viven en Guatemala.
    ¿Para qué sirve?
    • Recibir dinero directamente desde EE.UU.
    • Cuenta digital para pagos y compras
    • Tarjeta de débito en Guatemala
    ¿Cómo se inscriben?
    Descargando la app Alterna Guatemala

    FAQS

    1. How do I sign up for my digital account and prepaid card?
    • Download the Alterna Sin Fronteras app using the link you were given.
    • Open the app. The first screen may ask for a referral code. Please enter the 5-digit code you were given and then tap “continue.”

    • Follow the steps on your phone to complete your enrollment.


    2. What do I need to enroll?

    To open your Alterna USA Digital Account and receive your prepaid card, you need:
    A) A smartphone
    Enrollment is done only through the app.
    B) ONE primary ID (choose one):
    • Social Security Number

    • Official ID from your country of origin
    C) If you use an ID from your country, you also need proof of address in the U.S. If you are from Mexico or Guatemala, you can enroll with 2 official IDs from your country, or with 1 official ID and a U.S. driver’s license, or with 1 official ID and another proof of address.

    If you are from any other Latin American country, you can enroll with 1 official ID from your country and 1 proof of address (including a U.S. driver’s license).
    Below you can see the complete list of accepted IDs and proofs of address:


    Accepted proofs of address (U.S.)
    (Valid for all nationalities)
    • U.S. phone bill
    • U.S. water/electric bill
    • U.S. gas bill
    • Any U.S. monthly bill
    • U.S. pay stub
    • U.S. bank statement


    Accepted IDs by country of origin – Mexico
    • INE
    • Passport (Mexico)
    • Driver’s license (Mexico)
    • Consular ID (Mexico)


    United States
    • Passport (USA)
    • Driver’s license (USA)
    • State-issued ID card
    • Military ID card
    • Native American tribal ID
    • Any state or federal ID
    • Birth certificate (USA)
    • Plus all U.S. proofs of address listed above


    Guatemala
    • Passport (Guatemala)
    • DUI (Guatemala)
    • Driver’s license (Guatemala)
    • DPI (Personal Identification Document)


    Honduras
    • Passport (Honduras)
    • DUI – Unique Identity Document (Honduras)
    • Driver’s license (Honduras)
    • DNI – National Identification Document (Honduras)


    El Salvador
    • Passport (El Salvador)
    • DUI (El Salvador)
    • Driver’s license (El Salvador)


    Nicaragua
    • Passport (Nicaragua)
    • DUI (Nicaragua)
    • Driver’s license (Nicaragua)


    Colombia
    • Passport (Colombia)
    • Citizenship card (Colombia)
    • Driver’s license (Colombia)


    Costa Rica
    • Passport (Costa Rica)
    • ID (Costa Rica)
    • Driver’s license (Costa Rica)


    Ecuador
    • Passport (Ecuador)
    • ID (Ecuador)
    • Driver’s license (Ecuador)


    Panama
    • Passport (Panama)
    • CIP (Panama)
    • Driver’s license (Panama)


    Belize
    • DUI (Belize)
    • Passport (Belize)
    • ID (Belize)
    • Driver’s license (Belize)


    Other Latin American countries
    • Passport from your country
    • Driver’s license from your country
    • Government-issued ID from your country
    • Consular ID


    3. Is there a monthly fee?
    No. There is no monthly fee.
    You only pay a one-time $10 fee the first time you load money.


    4. When will my card arrive?
    Your card will arrive at your home within 14 business days.


    5. How do I load money onto my card?
    • Direct deposit
    • Digital transfers
    • Transfers between Alterna accounts
    • Load cash at more than 100,000 locations (find them in the app)
    • You can also use “Cardless Deposit” with a barcode in the app


    6. Where can I use my card?
    At millions of locations in the U.S. and worldwide, in stores and online.


    7. Where can I withdraw cash?
    • Any ATM (fee $2.50 + ATM fee)
    • Cash back at participating stores (fee $0.50)


    8. How much can I withdraw per day?
    Up to $500 per day.


    9. Can I send money to another Alterna user in the U.S.?
    Yes. In your app → Transfer → enter the information → send.
    Limits: $500/day – $10,000/month


    10. How do I check my account?
    • Alterna app
    • alternacard.io
    • +1 (888) 877-2268


    11. My card was stolen, lost, or damaged
    • Deactivate it in the app.
    • Call +1 (888) 877-2268.
    Your full balance will be transferred to the new card.


    12. How do I report an unauthorized charge?
    Call +1 (888) 877-2268 or write to us at:
    2600 SW 3rd Ave, Suite 730, Miami, FL 33129


    13. How much money can I load?
    • $1,000 cash per day
    • $5,000 per direct deposit
    • Maximum balance: $10,000


    14. Is there a minimum balance?
    No. There is no minimum balance.


    15. Phone security code
    Call +1 (888) 877-2268 → option 7 → option 2
    You will be asked for:
    • Card number
    • CVV
    • Registered ZIP code
    • Date of birth


    16. Automatic payments (phone, Netflix, etc.)
    Yes, you can.
    Use your card number or your account number + routing number (found in your app).


    17. Are my funds protected?
    Yes. They are FDIC-insured up to $250,000.


    18. IMPORTANT: Holds at gas stations, hotels, and other merchants
    Many businesses place holds, freezing part of your money.
    Gas stations
    Do NOT pay at the pump
    They may hold $75–$150.
    Always go inside and pay.
    Hotels
    They may hold money as a “deposit” for several days.
    Car rentals, travel apps, machines
    They may also place holds.

    Alterna Remesas – Frequently Asked Questions
    App for sending money to Mexico, Guatemala, Central America, and South America.
    How much does it cost?
    • First transfer is free
    • If you spend $2,000 per month with your Alterna USA Account → free remittances all month
    How do I get started?
    1. Open the Application Hub
    2. Tap Alterna Remesas
    3. Sign up and send money
    This is its own app, separate from Alterna USA.

     Alterna Mexico – Frequently Asked Questions
    Who can open an Alterna Mexico account?
    Only people who live in Mexico.
    What is it for?
    • So your family has their own digital account
    • Receive your remittances directly
    • Use a debit card in Mexico
    • Pay bills, shop, withdraw cash
    How do they enroll?
    By downloading the Alterna Mexico app on their phone.

     Alterna Banrural Guatemala – Frequently Asked Questions
    Who can open Alterna Guatemala?
    People who live in Guatemala.
    What is it for?
    • Receive money directly from the U.S.
    • Digital account for payments and purchases
    • Debit card in Guatemala
    How do they enroll?
    By downloading the Alterna Guatemala app.