You can download the Alterna Mobile App for Android phones and tablets here and for iOS phones and tablets here.
Supports Fingerprint ID and Face ID, to save you time logging into the app.
You can manage funds, transfer funds to other people in the card program, share funds with family and friends in other
countries & set up direct deposit within the app.
Account & Card Management
You can manage your card accounts, enroll Family and Friends for personalized Alterna cards in their countries, freeze & unfreeze your card instantly, as well as manage your pin, alerts, password & Biometric Security.
Agents are available via chat from within the Mobile App, Mail or Phone 24/7/365, for enhanced support
You can select to receive alerts via text messaging and/or Email for:
Personal Profile Changes
Address and personal data changes
Card Status Updates
Account creation, Card Shipment, Activation, Blocking, Reissue, Closure
Purchases, ATM withdrawals, deposits and transfer to other cards or accounts. Declined transactions due to limits,
insufficient balance, or suspected fraud
Balance Updates, Low Balance
(1) We do not charge for this service, however, Message and Data Rates May Apply, this means that you are responsible for all charges and fees associated with text messaging imposed by your wireless service provider and may appear on your mobile phone bill or be deducted from your wireless service prepaid balance. For supported carriers go to rktmobile.com. For additional information, text “HELP” to short code 85402. You may opt-out at any time by sending “STOP” to short code 85402. This optional offer is not a xxx® product or service nor does xxx endorse this offer.
(2) Please check your Cardholder Agreement for applicable fees on your prepaid card.