Alterna Mobile App and Text Messaging Features

Alterna Mobile App

You can download the Alterna Mobile App for Android phones and tablets here and for iOS phones and tablets here.
Mobile App

Biometric Authentication
Supports Fingerprint ID and Face ID, to save you time logging into the app.

Funds Management
You can manage funds, transfer funds to other people in the card program, share funds with family and friends in other
countries & set up direct deposit within the app.

Account & Card Management
You can manage your card accounts, enroll Family and Friends for personalized Alterna cards in their countries, freeze & unfreeze your card instantly, as well as manage your pin, alerts, password & Biometric Security.

Customer Support
Agents are available via chat from within the Mobile App, Mail or Phone 24/7/365, for enhanced support


SMS Features

Text Alerts

You can select to receive alerts via text messaging and/or Email for:

Personal Profile Changes
Address and personal data changes

Card Status Updates
Account creation, Card Shipment, Activation, Blocking, Reissue, Closure

Transactions Activity
Purchases, ATM withdrawals, deposits and transfer to other cards or accounts. Declined transactions due to limits,
insufficient balance, or suspected fraud

Periodic Alerts
Balance Updates, Low Balance

(1) We do not charge for this service, however, Message and Data Rates May Apply, this means that you are responsible for all charges and fees associated with text messaging imposed by your wireless service provider and may appear on your mobile phone bill or be deducted from your wireless service prepaid balance. For supported carriers go to rktmobile.com. For additional information, text “HELP” to short code 85402. You may opt-out at any time by sending “STOP” to short code 85402. This optional offer is not a xxx® product or service nor does xxx endorse this offer.
(2) Please check your Cardholder Agreement for applicable fees on your prepaid card.

Caution

You are leaving the Prepaid Product Information Section. MetaBank and Visa do not endorse or guarantee the products, information, or recommendations provided in linked sites. MetaBank Privacy Polices do not apply to linked websites, and the privacy disclosures on the linked site should be consulted for further information. MetaBank and Visa are not liable for any failure of products or services advertised on the third party sites.

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Details

1. Visa’s Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, any transactions not processed by Visa, or to anonymous prepaid cards (until such time as the identity of the cardholder has been registered with us). You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.
2. To minimize losses, Cardholder must notify Customer Service promptly of any loss of the card or compromise of the Card Account. Other terms apply. See the Terms and Conditions for details.

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How to Refer Family and Friends for the Referral Cards

You must have an Alterna Card to refer family and friends

  1. If you already have an Alterna Card CLICK HERE to login to your account online and follow the instructions on how to refer family and friends for your Referral Card(s).
  2. If you do not already have an Alterna card CLICK HERE to enroll for your Alterna Card and you will then be prompted to refer family and friends for your Referral Card(s).
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Cómo Referir a Familiares y Amigos para las Tarjetas de Referidos

Usted debe tener una Tarjeta Alterna para referir a Familiares y Amigos

  1. Si usted ya tiene una Tarjeta Alterna HAGA CLICK AQUÍ para entrar en su cuenta en línea y siga las instrucciones para referir a familiares y amigos para sus Tarjetas de Referidos.
  2. Si usted todavía no tiene una Tarjeta Alterna HAGA CLIC AQUÍ para registrarse para su Tarjeta Alterna y luego se le pedirá que refiera a familiares y amigos para sus Tarjetas de Referidos./li>
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How to Refer Family and Friends for the Referral Cards

You must have an Alterna Card to refer family and friends

  1. If you already have an Alterna Card CLICK HERE to login to your account online and follow the instructions on how to refer family and friends for your Referral Card(s).
  2. If you do not already have an Alterna card CLICK HERE to enroll for your Alterna Card and you will then be prompted to refer family and friends for your Referral Card(s).
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